The risk management software
for healthcare facilities
The risk management tool that enables you to report, classify, and manage every sentinel event, near miss, or non-conformity. Fully traceable, documented, and compliant with regulations, it supports the development of a safety culture within healthcare.
Simplify risk management for a safer care environment.
Ricky allows all staff – even anonymously – to quickly report near misses, sentinel events, or quality issues. The system is simple, intuitive, and accessible from mobile devices. It allows the tracking of errors, incidents, hazards, non-compliant procedures, malfunctions, and both evident and latent risks, with a focus on prevention and continuous improvement.
Each report raises a ticket, assigned to one of two main categories (sentinel events or near misses) and linked to one of three domains (clinical risk, workplace safety, quality). The workflow is traceable, repeatable, aligned with the government’s framework, and adapted to the healthcare sector. For both serious events and “avoided incidents”, every step is documented – from risk assessment to intervention, possible recurrences, and ticket closure.
All reports and actions are archived to ensure transparency, enhance safety, and reduce operational and legal risks. Ricky provides advanced reporting for clinical audits and process reviews. Its ability to support in-depth analysis strengthens the risk manager’s role in making improvements within risk management strategies. It offers concrete evidence of incident handling, in line with the requirements of regulations and inspections by regulatory bodies.
Every report matters, every action is tracked, every risk is under control. Building a culture of safety has never been more tangible.
Ricky is the risk management software designed to support healthcare providers
Ricky digitally supports the management and prevention of risky events. Not only clinical risks affecting patients, but also potential organisational risks, procedural issues, or anomalies within the facility.
The software was created with the aim of fostering an environment where reporting is not a problem, but a resource. It is designed for Healthcare Directors, Risk Managers, Quality Managers, Health and Safety Officers, and Facility Coordinators, enabling them to develop a truly centralised, traceable, and updatable risk management plan. It promotes shared responsibility, drives continuous improvement through data analysis and corrective actions, and helps meet national and regional regulatory requirements (local health authorities, audits, inspections) – all within a framework of transparent governance.
Guaranteed quality, proven safety.
Healthcare
Evolution
Reliable.
Collaborative.
Responsible.
Attentive.
Discover what
Ricky can do
All tickets are collected, including those submitted anonymously
Reports are organised by type (sentinel event or near miss) and by domain (clinical, safety, quality).
Every action is recorded: ticket opening, assignment, interventions, closure. Processes can be reopened or reviewed.
Those who report and those who review can be given completely separate roles with distinct access levels.
Generate reports for individual events or aggregated by type, domain, frequency, or critical area. The system supports clinical audits and internal reviews.
All events can be consulted for training, statistical, managerial, and insurance purposes.
Ricky can be used as a standalone solution or integrated with The.0 to submit reports directly from the electronic health record.
An intuitive interface makes reporting and ticket management quick and straightforward.
The Benefits of choosing Netpolaris software
Adaptability
Simple and intuitive interface
Cloud-based deployment
Software as a service
Fast and easy setup
All the support you need
All Netpolaris software solutions are functional, flexible, and designed to minimise the need for support. Our team of professionals is ready to provide immediate assistance if required.
Certified Quality
The application is certified according to ISO 27001, 27017, and 27018 standards, in compliance with the highest international requirements for information security management.
Contact us
for more details
Ricky can be requested as a standalone solution or fully integrated with The.0 electronic health record.
Discover how clear and secure risk, event, and non-conformity management can be with Ricky.
CENTRALISE. SIMPLIFY. CONNECT.
Multi-site? Multi-Care Service Unit (UdO)? One single access!
NetHUB centralises logins, simplifies user management, and makes everything run more smoothly.
Questions Space
FAQ
Why use risk management software in healthcare?
To ensure traceability, data security, and support in assessing clinical risks and any events that could jeopardise patient health. It helps you to:
- Document healthcare risk management activities
- Support the drafting of the risk assessment process
- Improve compliance with regulatory bodies
- Reduce professional risks in healthcare and reputational risks
Is the software configuration for risk domains customisable?
Yes. Ricky is based on the adaptation of the official ministerial model, meaning it relies on a solid regulatory framework tailored to the reality of healthcare facilities. Its configuration is flexible: you can choose which domains to activate depending on the nature of your facility, always using a repeatable and documentable process.
Could staff potentially avoid using it for fear of disciplinary action?
Reports and tickets can also be submitted anonymously, precisely because the ultimate goal is to improve risk management and prevent potential issues. The approach is not punitive, but collaborative and centred on a proactive mindset. Staff are actively involved in driving improvements without fear or judgement.
How can the advanced analytics from the risk management software be used?
You can generate detailed reports and statistics for internal audits, qualitative analyses, and risk trends monitoring. All stages of ticket handling are openly tracked, allowing you to demonstrate active risk management to regulatory bodies.
Can tickets and reports be categorised?
Yes. Each report is recorded in one of three main categories:
Clinical Risk: Includes all risks that affect residents’ health and safety, such as falls, injuries, medication administration errors, or adverse reactions. This category can be further divided into Near Miss or Sentinel Event.
Workplace Safety: Concerns staff’s health and safety (e.g. reports related to PPE use, workplace accidents, or non-compliance with safety regulations).
Quality: Includes all reports regarding events that deviate from the quality standards defined by the facility, such as issues in organisational processes, complaints, or non-compliance of equipment and procedures.
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NetCare Suite is the software collection that meets the needs of different work areas in healthcare facilities
